Residents and staff at Compton House Christian Nursing Home are over the moon after being recognised as one of the best in the country.
The home, in Compton Road, has been given an ‘Outstanding’ rating by the Care Quality Commission – putting it among the top 2% in the country.
“We are absolutely delighted,” said manager Paula Craen. “We are always striving to improve our service and the quality of life for our residents, so it’s wonderful that our work has been recognised in this way.”
The rating followed a rigorous, unannounced inspection back in May. “Two inspectors visited and spent the whole day observing life at Compton House and talking to residents, relatives and staff, before interviewing myself and my deputy Susan Jones,” said Paula. “When they left we were hopeful, but we also knew how difficult it is to get outstanding, so we were delighted to receive the notification from CQC confirming our Outstanding rating several weeks later.”
All care homes are inspected every two years and inspectors follow a strict criteria.
Compton House has been rated overall Outstanding and to achieve that is exceptional. “You have to prove that what you do has an impact on the lives of the people living here,” Paula explained. “The inspectors spent a lot of time talking to residents and staff and observing the interaction between them. Even when they were reading reports and documents, the inspectors sat in communal areas.”
Inspectors commented that residents had an ‘exceptional quality of life’ and that ‘staff went the extra mile to ensure that people’s needs, wishes and aspirations were at the forefront of everything they did’.